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The Beginner's Guide to Compliance

Whether you're considering an agent or technology outsourcer, or just trying to keep your own contact center compliant, this guide provides an at-a-glance overview so your organization can make informed compliance-related decisions and protect your customer's data.

✅ A PCI-DSS overview with 12 compliance requirements
✅ The latest global data, security and privacy breach statistics
✅ A helpful 6-step compliance checklist
✅ Compliance best practices, a list of helpful resources, and more!

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With numerous sub-requirements and potentially hundreds of controls, the PCI-DSS is one of the most complex industry-wide standards. And like most data security standards and regulations, it's constantly evolving to combat the latest threats. At Humach, our agents and technology solutions operate with full PCI-DSS and HIPAA compliance, so we know a thing or two about how complicated and costly it can be for contact centers to stay on top of updates and best practices. To help, we've taken a complex topic and turned it into a simple guide designed to help you combat threats and keep customer data safe.

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Just sharing some knowledge that we hope you'll find useful. Keep us in mind next time you have contact center or customer experience questions!

The Beginner's Guide to Compliance

When considering the complexity and risks associated with data security, you can't afford to be non-compliant.

Frequently Asked Questions (FAQs)

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