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The Beginner's Guide to Compliance

Whether you're considering an agent or technology outsourcer, or just trying to keep your own contact center compliant, this guide provides an at-a-glance overview so your organization can make informed compliance-related decisions and protect your customer's data. 

✅  A PCI-DSS overview with 12 compliance requirements
✅  The latest global data, security and privacy breach statistics
✅  A helpful 6-step compliance checklist
✅  Compliance best practices, a list of helpful resources, and more!


When considering the complexity and risks associated with data security, you can't afford to be non-compliant.

With numerous sub-requirements and potentially hundreds of controls, the PCI-DSS is one of the most complex industry-wide standards. And like most data security standards and regulations, it's constantly evolving to combat the latest threats. At Humach, our agents and technology solutions operate with full PCI-DSS and HIPAA compliance, so we know a thing or two about how complicated and costly it can be for contact centers to stay on top of updates and best practices. To help, we've taken a complex topic and turned it into a simple guide designed to help you combat threats and keep customer data safe.  

Frequently Asked Questions (FAQs)

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Is this guide really free?

Just sharing some knowledge that we hope you'll find useful. Keep us in mind next time you have contact center or customer experience questions!

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