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Contact Center Continuity Checklist

Use this checklist to create a strategic contact center continuity plan with remote agents to adapt, scale, and adjust in real-time.

✅  Implement flexible technology solutions
✅  Establish your remote operations strategy
✅  Outline your legal and financial policies
✅  Determine your scaling strategy

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Is your contact center prepared to function off-premise?
Your contact center is a powerful first impression tool, a resource for ensuring customer loyalty and retention, and a way for you to promote your organization. 
 
In the event of an emergency, on-premise contact centers are typically ill-prepared to support and manage remote agents and the rapid scaling that's critical to minimize disruption. 
 
Use this checklist to organize your contact center priorities, from technology solutions to operational policies and procedures.

Frequently Asked Questions (FAQs)

Why do I need to fill out the information requested?

We ask for your information in exchange for a valuable resource in order to (a) improve your browsing experience by personalizing the Humach site to your needs; (b) send information to you that we think may be of interest to you by email or other means; (c) send you marketing communications that we think may be of value to you.

Is this checklist really free?

Absolutely!
Just sharing some knowledge that we hope you'll find useful. Keep us in mind next time you have contact center or customer experience questions!

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