Humach Guarantee
We guarantee we can reduce average handling time (AHT) by 8% while at the same time provide 16% improvement in automation within 6 months of the Go-Live date!
Tim Houlne
Chief Executive Officer
Why are we so confident?
On average we:
Reduce headcount by
6-8%
Improve CSAT by
10-12%
Speed to agent proficiency
23%
How do we do it?
Uniquely! Through our Humach Labs where we customize solutions combining the right mix of live agents, AI and Automation and Managed Services.