Unlock AI-Powered Solutions for Your Contact Center
Navigating AI integration for your call center can be complex. Humach’s free assessments simplify the process, offering tailored insights to improve performance, boost efficiency, and enhance customer satisfaction. Start your journey to a smarter, more efficient contact center today!
Three Assessments. One Goal.
To guide you in introducing automation to your contact center, we offer three intuitive tools that provide a clear and actionable roadmap. These tools make it easy to understand and communicate your automation strategy to your team members.Benchmarking Analysis
Live Agent Capacity Optimization
Digital Agent Implementation
Benchmark Analysis Simulator
Our Benchmarking Analysis Simulator offers valuable insights by comparing your call center’s performance with industry standards set by leading analysts. This assessment helps pinpoint areas for process improvement, cost reduction, and enhanced service delivery.
Benefits:
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Identify Performance Gaps
This assessment allows you to compare your contact center’s performance against industry standards and best practices.
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Data-Driven Insights
Gain valuable insights into key performance metrics, including customer satisfaction, average handling time, and first-call resolution rates. -
Strategic Planning
Leverage the assessment to inform your strategic planning and identify areas for improvement to stay competitive in the industry.
Live Agent Capacity Optimization Simulator
Our Live Agent Capacity Optimization Simulator enhances your team’s effectiveness by identifying gaps and recommending the ideal balance of agent assist solutions. This ensures that transactions requiring live agent intervention are managed efficiently, improving both agent and customer experiences. The assessment helps pinpoint skill gaps that contribute to high response times and identifies areas for implementing effective agent assist solutions.
Benefits:
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Skill Development
Identifies training needs for live agents to enhance performance owing to high talk times and other important KPIs. -
Quality Assurance
Ensures high-quality service delivery, especially looking through the lens of total response time per transaction including hold, non-talk time, etc. -
Customer Satisfaction
Measures the impact of agent assist solutions for live agents and the impact on customer satisfaction and retention.
Digital Agent Implementation Assessment
Our Digital Agent Implementation Assessment tool evaluates your current setup to identify automation opportunities. By optimizing process efficiency and improving response times, this tool helps create an ideal balance between live and digital agents, elevating the overall customer experience. It also highlights ways to enhance your existing technology stack, leading to improved CX and reduced costs. By delegating routine interactions to digital agents, your live agents can concentrate on more complex and critical tasks that require human intervention.
Benefits:
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Enhance CX
Evaluates digital agents' ability to handle interactions seamlessly.
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Improve Efficiency
Identifies automation opportunities to reduce wait times and increase efficiency, ultimately leading to better CX.
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Customization
Assesses how well digital agents are tailored to meet business and customer needs.
Ready to Unlock the Power of AI in Your Call Center?
Take the first step today with our free assessments! Whether you're looking to optimize your team, boost efficiency with automation, or improve customer satisfaction, Humach’s tools provide the roadmap to success.
